Setting up EdHub AI is simple: 1) Sign up for an account at edhubai.com, 2) Complete the school setup wizard with your institution details, 3) Import existing student and staff data using our CSV upload tool or API, 4) Configure your academic terms, classes, and timetables, 5) Invite teachers and staff to the platform. Our onboarding team will guide you through each step, and we offer free data migration assistance for Professional and Enterprise plans.

Yes! We offer a 30-day free trial with full access to all features. No credit card required. Simply sign up and explore the platform with sample data, or upload your own school data to see how EdHub AI works with your specific needs. Our team is available during the trial to answer questions and provide implementation guidance.

EdHub AI offers flexible pricing based on your school size: Starter (up to 200 students) from £299/month, Professional (up to 500 students) from £599/month, and Enterprise (unlimited) with custom pricing. All plans include core features like attendance, gradebook, parent portal, and AI tutoring. Professional and Enterprise plans add advanced features like custom integrations, SSO, and dedicated support. Annual billing saves 20%.

Absolutely! We provide free data migration assistance for Professional and Enterprise plans. Our migration team will work with you to extract data from your current system (SIMS, Arbor, Bromcom, etc.), map it to EdHub AI format, and import it securely. The process typically takes 1-2 weeks depending on data complexity. For Starter plans, we provide detailed CSV templates and import guides for self-service migration.

Yes! All plans include comprehensive training resources: video tutorials, documentation, and live webinars. Professional plans include 2 hours of live training sessions with your team. Enterprise plans include unlimited training sessions, on-site training options, and dedicated onboarding specialists. We also offer train-the-trainer sessions to help your IT staff become EdHub AI experts.

Access your school portal at [schoolname].edhubai.com using your email and password. First-time users will receive an invitation email with a setup link. Staff members, teachers, parents, and students all sign in at slate.edhubai.com — Slate automatically routes each user to their role-specific view (/admin, /teacher, /parent, or /student). School principals configure modules and settings at workspace.edhubai.com.

Click "Forgot Password" on the login page, enter your email address, and we will send a password reset link. The link expires after 1 hour for security. If you do not receive the email within 5 minutes, check your spam folder or contact your school administrator. Administrators can also manually reset passwords from the user management panel.

Yes! School administrators have full control over user roles and permissions. EdHub AI includes built-in roles (Super Admin, Admin, Teacher, Parent, Student) with customisable permissions. You can create custom roles, restrict access to specific modules, control data visibility, and set up approval workflows. All permission changes are logged for audit purposes.

Yes! Professional and Enterprise plans support SSO via SAML 2.0 and OpenID Connect. We integrate with Google Workspace, Microsoft Azure AD, Okta, and other major identity providers. SSO enables staff and students to log in with their existing school credentials, improving security and reducing password fatigue. Our team will help configure SSO during onboarding.

Teachers can mark attendance from any device in seconds. EdHub AI supports multiple methods: class register (present/absent/late), period-by-period attendance, AM/PM registration, and real-time mobile check-in. Parents receive automatic notifications of absences. The system generates attendance reports, identifies patterns, and flags students with concerning attendance rates. Integration with biometric systems and RFID card readers is available on Enterprise plans.

Yes! EdHub AI supports multiple grading systems: percentage-based, letter grades (A-F), GCSE grades (9-1), custom rubrics, and standards-based grading. You can configure grade weights, extra credit, late penalties, and grade boundaries. The gradebook automatically calculates term averages, GPAs, and progress reports. Teachers can provide detailed feedback, attach files, and communicate directly with students and parents about grades.

Parents access a dedicated portal at parent.edhubai.com to view real-time information about their children: attendance records, grades and assignments, behaviour reports, timetable and events, teacher communications, and fee statements. Parents can update contact details, book parent-teacher meetings, and receive push notifications for important updates. The portal is mobile-responsive and available as a native app on iOS and Android.

EdHub AI includes 50+ built-in reports covering: academic progress (grade reports, subject analysis, class rankings), attendance (daily registers, absence patterns, punctuality), behaviour (incident reports, rewards), finance (fee statements, payment history), and compliance (safeguarding logs, GDPR audit trails). All reports are exportable to PDF, Excel, and CSV. Professional and Enterprise plans include custom report builder and automated report scheduling.

We accept all major credit and debit cards (Visa, Mastercard, American Express), direct debit (UK only), bank transfer (for annual plans), and purchase orders (Enterprise plans only). Payments are processed securely via Stripe. All prices are in GBP and exclude VAT. You can manage payment methods and view invoices in your account settings.

EdHub AI bills monthly or annually based on your chosen plan. Monthly plans are billed on the same day each month. Annual plans are billed upfront and save 20%. Your subscription includes unlimited users within your student count limit. If you exceed your plan limit, we will contact you to upgrade. Invoices are sent via email and available in your account portal. Failed payments trigger automatic retry and email notifications.

We offer a 30-day money-back guarantee. If you are not satisfied within the first 30 days, contact support for a full refund. After 30 days, monthly subscriptions can be cancelled anytime (no refund for partial months). Annual subscriptions are non-refundable after 30 days but can be cancelled to prevent auto-renewal. Enterprise contracts have custom terms defined in your agreement.

Yes! You can change plans anytime from your account settings. Upgrades take effect immediately, and you are charged a prorated amount for the remainder of your billing period. Downgrades take effect at the end of your current billing period. If downgrading means exceeding student limits, you will need to archive students before the change takes effect. Our support team can help plan the transition.

EdHub AI is a cloud-based platform accessible from any device with a modern web browser (Chrome, Firefox, Safari, Edge - latest 2 versions). Minimum recommended: 4GB RAM, 10 Mbps internet connection. Mobile apps require iOS 13+ or Android 8+. For optimal performance, we recommend 20 Mbps internet for schools with 100+ concurrent users. No special hardware or software installation required.

Yes! Professional and Enterprise plans include API access. Our REST API allows you to integrate EdHub AI with other school systems (MIS, finance, library, transport). API documentation is available at docs.edhubai.com/api. We provide client libraries for JavaScript, Python, and PHP. Rate limits apply (1000 requests/hour for Professional, unlimited for Enterprise). Webhooks are available for real-time event notifications.

EdHub AI integrates with popular education and productivity tools: Google Workspace and Microsoft 365 (SSO, calendar sync), SIMS, Arbor, Bromcom (data import/sync), Stripe (payment processing), Twilio (SMS notifications), Zoom and Teams (virtual classrooms), Google Classroom and Moodle (LMS integration). Enterprise plans include custom integration development. View all integrations at edhubai.com/integrations.

You can export data anytime from Settings > Data Export. Choose from multiple formats: CSV (for spreadsheets), JSON (for developers), PDF (for reports and records). Export options include: all data (complete school database), specific modules (students, grades, attendance), date ranges, and filtered data. Exports are generated in the background and emailed as secure download links. GDPR-compliant data exports are available on request.

Yes! EdHub AI is fully compliant with UK GDPR and Data Protection Act 2018. We are registered with the ICO (Information Commissioner's Office). Our platform includes: data processing agreements (DPA), right to access, rectification, and erasure, data portability tools, consent management, audit logging, and breach notification procedures. We conduct regular compliance audits and maintain ISO 27001 certification (in progress). View our privacy policy at edhubai.com/privacy.

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Passwords are hashed with bcrypt (industry standard). JWT tokens are used for authentication with short expiry times. Database connections are encrypted and restricted to authorised services only. We use AWS infrastructure with encryption at storage and network levels. Regular security audits and penetration testing ensure ongoing protection.

We perform automated backups multiple times daily: continuous replication (real-time database synchronisation), hourly incremental backups (last 24 hours), daily full backups (retained for 30 days), and weekly backups (retained for 1 year). Backups are stored in geographically separate regions. We test backup restoration monthly. Enterprise customers can request custom backup schedules and retention periods. Point-in-time recovery is available for the past 30 days.